Complaints procedure

CarFinance Plus is committed to providing you with the best products and services. But in the unfortunate circumstance that you have a complaint, please get in touch with us straight away in any of the following ways:

By post:

Watermans Business Park, Causeway, Staines, TW18 3BA

By phone:

0330 043 0033

By e-mail:

hello@carfinanceplus.com

We will acknowledge receipt of the complaint within 3 days and we will provide a final response within 4 weeks. We will write to you again within 4 weeks if we’re unable to provide a final response within that time period. In any event, we will respond to your complaint in full within 6 weeks.

If you are still not satisfied with our response, or if a complaint is not resolved after six weeks, you may refer the complaint to:

Financial Ombudsman Service

Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Web site: www.financial-ombudsman.org.uk