CarFinance Plus is committed to providing you with the best products and services. But in the unfortunate circumstance that you have a complaint, please get in touch with us straight away in any of the following ways:

By post:

1 Primrose Street, London, EC2A 2EX

By phone:

0330 043 0033

By e-mail:

We will acknowledge receipt of the complaint within 3 days and we will provide a final response within 4 weeks. We will write to you again within 4 weeks if we’re unable to provide a final response within that time period. In any event, we will respond to your complaint in full within 6 weeks.

If you are still not satisfied with our response, or if a complaint is not resolved after six weeks, you may refer the complaint to:

Financial Ombudsman Service

Exchange Tower
E14 9SR
Telephone: 0800 023 4567
Web site:

Get in touch, we’re here to help

Monday to Saturday (8am to 8pm)
Telephone: 0330 043 0033

*The car loans are applicable to UK residents only. We do not take applications over the phone. Calls may be monitored or recorded.

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